Warranty

We take pride in the quality of our products and want you to feel confident in every purchase you make. While we design our products to withstand everyday use, we understand that manufacturing issues can occasionally occur.

If you experience a fault or defect covered under this warranty, our team will work with you to find a fair and practical solution. We're committed to making the process as straightforward and hassle-free as possible, so you can get back to enjoying your gear.

Warranty Coverage

The following products are covered by a 3-year warranty from the date of purchase.

• Rushfaster Travel Backpack 36L
• Rushfaster EDC Pro Pack
• Rushfaster EDC Backpack
• Rushfaster Cargo Pouch
• Rushfaster Travel Hip Belt
• Rushfaster Travel Luggage Strap
• Rushfaster EDC Sling Bag 4L
• Rushfaster Travel Packing Cubes - 3 Pack
• Rushfaster See-through Packing Cubes – 3 Pack
• Rushfaster Essential Tech Pouch
• Rushfaster Pencil Case

The following products are covered by a 12-month warranty from the date of purchase.

• Rushfaster Reusable Grocery Tote Bag – 20L
• Rushfaster Reusable Shopping Tote Bag – 36L
• Rushfaster Heavy-Duty Hauler – 71L
• Rushfaster Desk Mat
• Rushfaster Form-Fitted Laptop Sleeves
• Rushfaster Zippered Laptop Sleeves

What Is Covered

This warranty covers manufacturing defects in materials and workmanship that arise during normal use within the applicable warranty period.

Examples of issues that may be covered include:

• Defective stitching
• Faulty zippers, buckles, or hardware
• Material defects
• Construction or assembly issues that impact the product's intended use

Each warranty claim is carefully reviewed by our team to determine the most appropriate resolution.

What Is Not Covered

While we strive to build products that last, this warranty does not cover issues resulting from normal use over time or circumstances outside of manufacturing defects.

This includes:

• Normal wear and tear
• Cosmetic marks, scuffs, or other damage that does not affect functionality
• Damage caused by misuse, improper care, accidents, or neglect
• Damage resulting from non-authorized modifications, alterations, or repairs.
• Lost or stolen items

How to Submit a Warranty Claim

To start a warranty claim, please contact our customer support team with:

• Your order number or proof of purchase
• A brief description of the issue
• Photos clearly showing the fault or defect

We may request additional information to help assess the claim. We may also ask how you believe we could improve the product, as customer feedback helps us improve future releases.

Warranty Assessment & Replacement Process

Once your warranty claim has been reviewed and approved, we will arrange an appropriate resolution, which may include a repair or replacement of the affected item.

This warranty applies to products purchased through our official sales channels and is available to customers in both Australia and internationally.

For approved warranty claims within Australia, we will provide a prepaid return shipping label when the item needs to be returned for assessment.

For international warranty claims, return shipping fees may apply. If a return is required, our team will discuss any applicable costs with you before proceeding so there are no surprises along the way.

We understand that international returns can be more complicated and costly, and wherever possible, we'll work with you to find the most practical and cost-effective solution based on the product, the nature of the issue, and your location.

Product Feedback

We're always looking for ways to improve our products, and customer feedback is an invaluable part of that process.

As part of a warranty claim, we may ask additional questions about your experience with the product and any suggestions you may have for improvement. Feedback shared by our customers helps guide future product development and allows us to continue refining our designs over time.

Additional Information

All warranty claims are assessed on a case-by-case basis. Rushfaster reserves the right to determine whether a product issue falls within the scope of this warranty and whether a replacement, repair, or alternative resolution is appropriate.